*Returns are the following from manufacturer:
No returns will be accepted without prior authorization.
Not responsible for any labor, packaging, shipping costs or damage of returning product.
Restocking fess will be assessed based on several conditions:
o Date of original invoice:
Up to 30 days: 25%
31-60 days: 35%
61-90 days: 50%
91+ days: negotiable
Condition of product upon receipt:
Used product is not returnable
Damaged product is not returnable
ALL ORDERS MUST BE INSPECTED UPON RECEIPT. DAMAGE OR DISCREPANCIES MUST BE REPORTED WITHIN THREE (3) BUSINESS DAYS OF DELIVERY.PACKAGING WITH VISIBLE DAMAGE SHOULD BE NOTED WITH THE CARRIER UPON RECEIPT.PACKAGES SHOULD BE REFUSED IF PRODUCT DAMAGE IS OBVIOUS FROM THE OUTSIDE OF THE PACKAGING.
This product is assembled and plated by hand in the USA. Each part is unique and individual, and may vary slightly in dimension from one part to another. Finishes may change over time, to varying degrees depending on the environment. This is natural and not warranted. Manufacturers products are assembled and finished by hand in the USA. Each part is unique and individual, and may vary slightly from one part to another. Living finishes will change over time, to degrees dependent on environment. This is natural, and these changes are not warranted. We warrant the quality of our products to be free of manufactured defects and will repair any defective product up to two (2) years from purchase date. Replacement parts may not be available for discontinued products after two years of purchase. Products installed outdoors do not qualify for complete warranty. Damage from freezing temperatures is not covered by this warranty.
Clean filters and aerators periodically to ensure proper operation. Wipe fixture with a clean, soft, damp cloth and blot dry as often as possible. Recommended cleaning materials are water and mild detergent solutions. DO NOT without exception, and under any circumstances, use cleaners containing harsh chemicals or abrasive content on our products (i.e. Comet, Ajax, Simple Green, window cleaner, vinegar). This will cause harm to the finished surface of our products. To protect and extend the life of our finishes, we recommend the periodic application of 100% carnauba wax, typically found in a hard shell car wax (such as Turtle wax, to name one common and readily available brand). This is especially important where hard water, well water and any water source containing high mineral content is used. If left unprotected, this water may etch the metal, leaving a whitish effect, which cannot be removed or undone.
We are not responsible and will not be held liable for labor, installation, removal, or shipping charges; consequential, incidental, indirect, special, economic, or punitive damages; as well as illness injury, disability, or death from installation or use of this product.