Return and Exchange Policy
All products are sold as "Brand New" in its original package. Please make sure the merchandise is what you want and it will work with your fixture. If you are not sure, please send us a email for assistance before placing the order.
If you encounter any problem such as missing part or defective within 30 days of purchase, please contact us immediately to obtain a RMA-Return Merchandise Authorization before shipping back to us. We will repair or replace at the manufacturer's discretion. If your purchase is over 30 days, please contact the manufacturer directly. Products sold over 30 days from date items are received are not returnable nor exchangeable.
Returns are subject to the following and the manufacturer discretion:
Buyer must obtain a RMA number, follow the return instructions and pay to have product shipped back to the manufacturer at your own cost.
Buyer agrees to a 25% restocking fee per item in the order plus our "free" shipping costs, this charge will be deducted from any credit given.
All returned items must be in original packaging, no sign of physical damage, parts shortage, or the return will not be credited to a full amount.
** Please shop responsibly, make sure the merchandise is what you want and it will work with your fixtures before ordering. To keep our prices low, we try to keep the operational costs down and pass this savings on to you. Charging 25% per item re-stocking fee on to our customers is something we would rather not happen. If you need help choosing your fixture, please email before purchase.
All refunds will be credited back to its original form of payment method, no return or exchange after 30 days. Refunds generally are made within 7 days after receiving of the returned products. No refunds will be made before.
1 Year Limited Manufacturer Warranty
Warranty to the original consumer to be free from defects in material and workmanship under normal residential use and care. Copper products have a finish that is by nature uneven and variable in color and patter. As each piece is a one of a kind handcrafted work of art, the dimensions and consistency of shape can vary in size. We offer these products with the view that these variations are part of the handcrafted character and charm and do not constitute defects. Copper & Satin nickel plated sinks are considered a "living finish" and will change color. Hard abrasive cleaning and chemicals will cause wear and allow copper to show thorough. Our finishes are not warrantied for this reason. At manufacturer election, will repair, provide replacement part(s), or make appropriate adjustment. Damage to any product caused by accident, modification, misuse, or abuse will void the limited warranty. Improper cleaning and care, damage from heavy impact or dropped objects, modification, or commercial application will also void the warranty. During the installation of this product, the only sealant that is approved in a 100% Neutral cure silicone. Failure to use will void the warranty. Specifically, the use of plumbers putty is prohibited. Proof of purchase (original sales receipt) MUST be provided with all warranty claims. Not held responsible for labor charges, installation, or other incidental or consequential cost. In no event shall the liability exceed the purchase price of the item purchased.
*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, WAXES, ALCOHOL, SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED