All products are sold as "Brand New" in its original package. Please make sure the merchandise is what you want and it will work with your fixture. If you are not sure, please send us a email for assistance before placing the order.
If you encounter any problem such as missing part or defective within 30 days of purchase, please contact us immediately to obtain a RMA-Return Merchandise Authorization before shipping back to us. We will repair or replace at the manufacturer's discretion. If your purchase is over 30 days, please contact the manufacturer directly. Products sold over 30 days from date items are received are not returnable nor exchangeable.
Returns are subject to the following and the manufacturer discretion:
Buyer must obtain a RMA number, follow the return instructions and pay to have product shipped back to the manufacturer at your own cost.
Buyer agrees to a 25% restocking fee per item in the order plus our "free" shipping costs, this charge will be deducted from any credit given.
All returned items must be in original packaging, no sign of physical damage, parts shortage, or the return will not be credited to a full amount.
** Please shop responsibly, make sure the merchandise is what you want and it will work with your fixtures before ordering. To keep our prices low, we try to keep the operational costs down and pass this savings on to you. Charging 25% per item re-stocking fee on to our customers is something we would rather not happen. If you need help choosing your fixture, please email before purchase.
All refunds will be credited back to its original form of payment method, no return or exchange after 30 days. Refunds generally are made within 7 days after receiving of the returned products. No refunds will be made before.
Limited 10 Year Guarantee
This stone sink is guaranteed against defects in material and workmanship (not breakage) for a period of 10 years from the date of sale. The manufacturer will replace or repair such items that may prove to be defective. The manufacturer does not assume liability for labor charges, removal or re-installation expenses, freight or postage, injuries, or incidental or consequential damages resulting from a defective product. Any product problem which results from abuse, misuse, improper installation or maintenance, hardware, proximity to bodies of salt water or accidental damage, are not covered by any warranty set forth.
Order is processed within 2 business days, shipping is Fedex, Fedex Freight or various LTL truck carriers ground (typically delivery is within 3-5 business days). Freight company will call to schedule.