Return and Exchange Policy
All products are sold as "Brand New" in its original package. Please make sure the merchandise is what you want and it will work with your fixture. If you are not sure, please send us a email for assistance before placing the order.
If you encounter any problem such as missing part or defective within 30 days of purchase, please contact us immediately to obtain a RMA-Return Merchandise Authorization before shipping back to us. We will repair or replace at the manufacturer's discretion. If your purchase is over 30 days, please contact the manufacturer directly. Products sold over 30 days from date items are received are not returnable nor exchangeable.
Returns are subject to the following:
Buyer must obtain a RMA number, follow the return instructions and pay to have product shipped back to the manufacturer at your own cost.
Buyer agrees to a 25% restocking fee per item in the order, this charge will be deducted from any credit given.
All returned items must be in original packaging, no sign of physical damage, parts shortage, or the return will not be credited to a full amount.
** Please ship responsibly, make sure the merchandise is what you want and it will work with your fixtures before ordering. To keep our prices low, we try to keep the operational costs down and pass this savings on to you. Charging 25% per item re-stocking fee on to our customers is something we would rather not happen. If you need help choosing your fixture, please email before purchase.
All refunds will be credited back to its original form of payment method, no return or exchange after 30 days. Refunds generally are made within 7 days after receiving of the returned products. No refunds will be made before.
10 Year Limited Manufacturer Warranty
Warranty to the original consumer to be free from defects in material and workmanship. Warrantied to be flawless during normal residential use. If the faucet should leak or drip during normal use, you may obtain warranty parts with the original place of purchase. If these parts are unavailable by the original place of purchase then manufacturer will, free of charge, mail the original owner the cartridge or parts necessary to put the faucet in good working condition. All warranty parts will be shipped freight prepaid ground service. If expedited shipping is requested customer will be responsible for freight charges. This product warranty applies only to faucets installed in the United States ONLY.
Other aspects of the faucet or accessories, to be free of defects in material and workmanship during
normal residential use within (10) ten years from the date of purchase to it's original owner, EXCEPT Oil Rubbed Bronze and Dark Bronze since they are considered Living Finishes and as such, color changes are part of the normal Living Finish Behavior, However Oil Rubbed Bronze and Dark bronze Faucets still carry a 10 year mechanical warranty. At manufacturer's election, repair, provide replacement part(s), or make appropriate adjustment. Damage to any product caused by accident, misuse, or abuse will void the faucets (10) year limited warranty. Improper cleaning and care will also void the faucets warranty. Proof of purchase (original sales receipt) MUST be provided with all warranty claims. Not held responsible for labor
charges, installation, or other incidental or consequential cost. In no event shall the liability exceed the purchase price of the item purchased.
*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, WAXES, ALCOHOL,
SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR CHROME FINISHES. THIS WILL VOID THE ITEMS 10 YEAR LIMITED WARRANTY.