Damages and Return Policy
Claims Policy: All claims for damages or shortages must be reported within 72 hours. Do not return any products without prior authorization. Merchandise authorized for return should be accompanied with the packing slip.
Claims for Damages: In all cases, retain all packing materials for the carrier inspection. Damages must be reported within 72 hours to file claims.
All authorized returns for products are sold as "Brand New" in its original package. Please make sure the merchandise is what you want and it will work with your fixture. If you are not sure, please send us a email for assistance before placing the order.
If you encounter any problem such as missing part or defective within 30 days of purchase, please contact us immediately to obtain a RMA-Return Merchandise Authorization before shipping back to us. We will repair or replace at the manufacturer's discretion. If your purchase is over 30 days, please contact the manufacturer directly. Products sold over 30 days from date items are received are not returnable nor exchangeable.
Returns are subject to the following:
Buyer must obtain a RMA number, follow the return instructions and pay to have product shipped back to the manufacturer at your own cost.
Buyer agrees to a minimum 15% restocking fee to all plumbing hardware. Restock fees for Oil Rubbed Bronze are a minimum of 20%. Restock fees for Tub and Showers are also 25%.All returned items must be in original packaging, no sign of physical damage, parts shortage, or the return will not be credited to a full amount.
** Please ship responsibly, make sure the merchandise is what you want and it will work with your fixtures before ordering. To keep our prices low, we try to keep the operational costs down and pass this savings on to you. Charging 15%-25% per item re-stocking fee on to our customers is something we would rather not happen. If you need help choosing your fixture, please email before purchase.
All refunds will be credited back to its original form of payment method, no return or exchange after 30 days. Refunds generally are made within 7 days after receiving of the returned products. No refunds will be made before.
5 Year Limited Manufacturer Warranty
All items are warranted to be free of manufacturing and finish defects for a period of 5 years from date of purchase, when properly installed by a qualified, licensed plumber. This warranty covers replacement of defective parts, not of complete product, unless deemed necessary by a customer service representative. The warranty does not extend to labor charges or air freight charges when repair or replacement of the item is needed. The warranty only applies to interior installations. Shower Curtains are not warranted.
Warranty on finishes include Chrome, Matte Nickel, Polished Nickel, Supercoated Brass, Oil Rubbed Bronze. The Oil Rubbed Bronze (“non-living”) is a fragile finish that must be inspected prior to installation and are not warranted further.
*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, WAXES, ALCOHOL,
SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR CHROME FINISHES. THIS WILL VOID THE WARRANTY.