Returns

Return Policy

All products are sold as "Brand New" in its original package. Please make sure the merchandise is what you want and it will work with your fixture. If you are not sure, please send us a email for assistance before placing the order.

If you encounter any problem such as missing part or defective within 7 days of delivery, please contact us immediately to obtain a RMA-Return Merchandise Authorization before shipping back to us. We will repair or replace at the manufacturer's discretion. Products over the 7 day period from date items are received are not returnable nor exchangeable.

Returns are subject to the following:

No returns or exchanges

All Copper products are considered custom as they are handcrafted when ordered. There are no returns on any copper products. 

** Please shop responsibly, make sure the merchandise is what you want and it will work with your fixtures before ordering. To keep our prices low, we try to keep the operational costs down and pass this savings on to you. 

Manufacturer Warranty

All of our products are covered by a one-year warranty against defects in materials and workmanship from the date of purchase. This warranty will be voided if there has been any unauthorized alteration, modifications, or repairs performed. Damage due to installation error, product misuse and improper maintenance are excluded from this warranty. Scratches, stains and discoloring that can occur under normal use will not be covered under this warranty. Be aware that most of our products are handmade and that small imperfections, glitches, color non-uniformity are to be expected. We are very proud of our products quality and stand behind them. The use of plumber’s putty on our products also voids the warranty. Silicone sealing compounds should be used instead. This warranty does not cover; shipping cost, labor cost and/or damage incurred in installation, repair, or replacement, as well as any other kind of loss or damage. Warranty excludes all commercial and business usage.

Manufacturer warrants to the original purchaser that it will provide replacement or refund the purchase price at our discretion of any product that fails to meet the requirements above within the first year. Labor costs for removal of existing product and installation of replacement product is not included. Color match of the replacement product to that being replaced cannot be guaranteed. This warranty is valid to the original customer and non-transferable.

Manufacturer makes no other warranties, express or implied, including merchantability or fitness for a particular purpose. Purchaser’s remedy is limited to replacement as described above, and under no circumstances shall the manufacturer be liable for any loss or damage arising from the purchase, use, or inability to use this product, or for any special, indirect, incidental, or consequential damages. No installer, dealer, agent, or employee of Manufacturer has the authority to modify the obligations or limitations of this warranty.