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Within 30 days of delivery of a shipment, you may return any of the items you purchased from our website for a refund. There will be a 20% restocking fee in most of the returned products. If you simply did not liked it, or for any other reason, you can return it.
We will not refund shipping and handling costs in regular orders. If you got any product you did not order and by mistake we sent you, we will refund you even the shipping and handling costs.
You are also responsible for the shipping cost incurred in sending the product(s) back to us. You do not have to use the same shipping method to return the items to us, specially if it was an express one. The credit will be issued to the same account used to make the purchase and it will be honored once we get the products back and they are in good condition (not damaged when in transit to your place or back from it).
Manufacturer warranty-All of our products are covered by a one-year warranty against defects in materials and workmanship from the date of purchase. This warranty will be voided if there has been any unauthorized alteration, modifications, or repairs performed. Be aware that most of our products are handmade and that small imperfections, glitches, color non-uniformity are to be expected. We are very proud of our products quality and stand behind them.
Manufacturer warrants to the original purchaser that it will provide replacement or refund the purchase price at our discretion of any product that fails to meet the requirements above within the first year. Labor costs for removal of existing product and installation of replacement product is not included. Color match of the replacement product to that being replaced cannot be guaranteed. This warranty is valid to the original customer and non-transferable.
Manufacturer makes no other warranties, express or implied, including merchantability or fitness for a particular purpose. Purchaser’s remedy is limited to replacement as described above, and under no circumstances shall the manufacturer be liable for any loss or damage arising from the purchase, use, or inability to use this product, or for any special, indirect, incidental, or consequential damages. No installer, dealer, agent, or employee of Manufacturer has the authority to modify the obligations or limitations of this warranty.